All patient data is confidential according to the Privacy Act (Privacy Act 1988) this includes the patient name.
Reports are sent from the Clinic to the Accredited Pharmacist and back again.
HMR Referrals Support Team doesn't get access or review any data in normal day to day operations
We always ask specific (Written) permission from a clinic for a specific HMR if we need any identifying information for resolving support issues.
HMR Referrals Support Team has cleaning steps in place, every time any patient data comes in to the support system in error.